1. Introduction
Last Updated: 21 October 2026Welcome to Humsathi Matrimony (“Humsathi,” “we,” “our,” or “us”).
We understand that finding a life partner involves sharing personal information that matters deeply to you. We are committed to handling that information responsibly and providing a platform where people can connect with confidence.
This Privacy Policy explains how we collect, use, store, protect, and share information when you access our website, create an account, complete your matrimonial profile, communicate with other members, or use our services.
By using Humsathi Matrimony, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing your information.
Our Commitment
Your trust matters to us. We aim to:
- Handle personal information responsibly and transparently.
- Use information for clearly explained purposes.
- Provide appropriate controls over profile visibility and communication.
- Protect personal information through reasonable security measures.
- Respect applicable privacy rights and requests.
2. Information We Collect
We may collect the following categories of information depending on how you use Humsathi Matrimony.
Profile Information
Name, age, gender, contact details, photos, preferences, etc.
Usage Information
How you use the platform, features you access, search preferences, etc.
Device Information
Device type, IP address, browser version, approximate location.
Other Sources
With consent, information from trusted partners or verification services.
2.1 Profile Information
Information you provide when registering or completing your matrimonial profile may include:
- Full name and profile name.
- Email address and phone number.
- Gender, date of birth, and age.
- Mother tongue, religion, community, and other profile details you choose to provide.
- Height, education, occupation, income range, and location.
- Family background, lifestyle, interests, and personal description.
- Partner preferences and relationship expectations.
- Profile photographs, additional photos, video content, and captions.
- Information submitted during email, phone, photo, or identity verification.
Some of these details may be particularly personal. We recommend sharing only information you are comfortable making available to other members.
2.2 Usage Information
We may collect information about how you use the platform, such as:
- Profiles you view or shortlist.
- Searches and filters you use.
- Interests you send, receive, accept, or decline.
- Messages and interactions within the platform.
- Features you access and your account activity.
- Dates and times of account access and relevant security events.
The precise information collected depends on the features implemented on the platform.
2.3 Device and Technical Information
When you access Humsathi, we may collect technical information such as:
- Device type and operating system.
- Browser type and version.
- IP address and approximate location derived from it.
- Session identifiers and diagnostic information.
- Website performance, error, and security logs.
We use this information primarily to maintain the platform, troubleshoot issues, and help protect accounts.
2.4 Information from Other Sources
Where permitted by applicable law and with any required consent, we may receive information from:
- Email or phone verification services.
- Identity or document verification providers.
- Payment processors, where membership payments are supported.
- Service providers that help operate or secure our platform.
We will use information from these sources only for appropriate, disclosed purposes.
3. How We Use Your Information
We use personal information to operate Humsathi Matrimony and support meaningful connections between members.
3.1 Account Creation and Management
- Create and maintain your account.
- Authenticate your login credentials.
- Enable you to complete and update your profile.
- Save your preferences and account settings.
- Help you recover access to your account.
3.2 Matching and Discovery
- Recommend profiles based on your stated preferences.
- Allow you to search and filter member profiles.
- Display relevant profile information to eligible members.
- Enable shortlisting and interest requests.
- Improve the relevance of matching features.
Recommendations should be based on disclosed criteria and the information available to the platform.
3.3 Communication
- Deliver messages between members.
- Notify you about interests, messages, and relevant account activity.
- Enable you to respond to connection requests.
- Send essential service announcements.
Marketing communications, where applicable, should follow the consent and opt-out requirements that apply.
3.4 Safety and Verification
- Verify contact information or identity where supported.
- Detect suspicious, fraudulent, or abusive activity.
- Review reports and investigate potential violations.
- Enforce our Terms and Conditions.
- Protect members, the platform, and our services.
3.5 Platform Improvement
- Diagnose errors and technical problems.
- Understand how features are used.
- Improve accessibility, usability, and performance.
- Develop and evaluate new features.
3.6 Legal and Administrative Purposes
We may process information when reasonably necessary to comply with applicable legal obligations, respond to lawful requests, establish or defend legal claims, or protect legitimate interests where permitted by law.
4. Information Sharing
Humsathi does not need to make every profile detail public for the platform to work. We should share information according to the feature, the user's settings, and applicable law.
4.1 With Other Members
Depending on your privacy settings and the feature being used, other members may be able to see:
- Your displayed name, age, and profile photograph.
- Your education, profession, location, and other profile details.
- Your About Me description, interests, and partner preferences where displayed.
- Your verification indicators.
- Your online status or last-seen information, if enabled.
- Information you send through messages or voluntarily share.
Your phone number, email address, identity documents, and other restricted details should not be exposed to other members unless the relevant feature permits it and the applicable requirements are satisfied.
4.2 With Service Providers
We may share necessary information with trusted service providers that help us operate the website, such as:
- Hosting and cloud infrastructure providers.
- Email and SMS delivery providers.
- Authentication and verification providers.
- Payment processing providers.
- Security, analytics, and technical support providers.
These providers should receive only the information needed for their assigned tasks and be subject to appropriate contractual and security safeguards.
4.3 For Legal or Safety Reasons
We may disclose information when required or permitted by applicable law, including to respond to valid legal requests, investigate suspected fraud, address safety concerns, or protect legal rights.
4.4 Business Transfers
If Humsathi undergoes a merger, acquisition, restructuring, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
4.5 With Your Direction or Consent
We may share information when you explicitly ask us to do so or consent to a specific sharing activity.
We will not describe personal information as “never shared” unless that statement accurately reflects our actual practices and applicable law.
5. Data Security
We take the protection of your personal information seriously and aim to use reasonable technical and organisational safeguards. Our security measures may include:
- Secure connections using HTTPS/TLS.
- Access controls for systems containing personal information.
- Secure password storage using appropriate hashing methods.
- Restricted access to sensitive documents and verification records.
- Monitoring and investigation of suspicious activity.
- Regular maintenance and security updates.
- Backup and recovery procedures where appropriate.
No website, application, or electronic storage system can guarantee absolute security. You should use a strong, unique password and avoid sharing login credentials or verification codes.
If a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including any required notifications.
6. Your Rights
Subject to applicable law, you may have rights regarding your personal information.
6.1 Access Your Information
You may request information about the personal data associated with your account and how it is processed, where such access is available under applicable law.
6.2 Correct Your Information
You can update profile information through the relevant account settings. If information cannot be edited directly, you may contact our support team for assistance.
6.3 Withdraw Consent
Where processing is based on consent, you may withdraw that consent through available controls or by contacting us. Withdrawal does not make earlier lawful processing unlawful, and some features may no longer function as intended.
6.4 Manage Profile Visibility
Depending on the features available, you may be able to:
- Control whether your profile appears in search results.
- Manage visibility of selected profile information.
- Disable online-status or last-seen indicators.
- Manage messaging and interest requests.
- Adjust photo and horoscope visibility settings.
6.5 Request Deletion
You may request deletion of your account and personal information, subject to applicable legal obligations and legitimate retention requirements.
6.6 Raise a Complaint
If you believe your information has been mishandled, you may contact Humsathi through the contact details provided below. We will review and respond to your request in accordance with applicable requirements.
8. Account Deletion
You may choose to stop using Humsathi Matrimony and request the deletion of your account.
How to request account deletion
- 1Log in to your Humsathi account.
- 2Open Account Settings.
- 3Select Delete Account, if this feature is available.
- 4Review the deletion information and confirm your request.
If you cannot access the deletion feature, contact our support team for assistance.
What happens after deletion?
When an account deletion request is processed:
- Your profile will be removed from active discovery and search, as applicable.
- Your access to account features will be discontinued.
- Personal information will be deleted or anonymised where appropriate and technically feasible.
- Certain records may be retained for a limited period when required by law, necessary for security, or needed to resolve disputes.
- Copies in backups may remain until they are removed through the applicable backup-retention process.
We will explain any applicable retention requirements when responding to a deletion request.
9. Children's Privacy
Humsathi Matrimony is intended for adults who meet the platform's eligibility requirements. It is not intended for children.
We do not knowingly permit children to create matrimonial profiles or use adult matchmaking services.
If we become aware that an account has been created by an ineligible person, we will review the situation and take appropriate action in accordance with applicable law.
If you believe an ineligible person has created an account, please contact our support team.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, security practices, or legal obligations.
When changes are made, we will update the “Last Updated” date displayed at the top of this page. Where required, we will provide additional notice or obtain consent before implementing changes.
We encourage you to review this page periodically to understand how your information is handled.
If a change materially affects how personal information is processed, we will communicate it through an appropriate channel where required by law.
11. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact Humsathi Matrimony.
Email Us
For privacy questions, access requests, corrections, or deletion requests.
privacy@humsathi.comCustomer Support
For account issues, profile settings, and general assistance.
Registered Office
Our registered business name and postal address.
We aim to handle privacy-related enquiries responsibly and respond within the timelines required by applicable law.